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Americans' Favorite Fast-Food Restaurant, Is....

July 9, 2018

Chick-fil-A was named Americans' favorite fast-food restaurant.

The chicken chain was named the favorite limited-service restaurant by consumers according to the 2018 American Customer Satisfaction Index’s Restaurant Report.

Chick-fil-A beat out other restaurants like Panera and Taco Bell based on interviews with 22,500 customers. They were asked about the products, services and satisfaction. Specifically, those polled gave their ranking on a variety of topics including food quality and restaurant cleanliness.

Chick-fil-A had a rating of 87 out of a possible 100. 

The Top 10:

Panera Bread
Papa John’s
Pizza Hut
Dunkin’ Donuts

(A similar report published by Market Force earlier this year named In-N-Out Burger as No. 1, but the ACSI restaurant report doesn’t include the popular burger chain because it only operates on the West Coast. ACSI only examines fully national chains.).

For full-service restaurants, Texas Roadhouse was the top vote-getter followed by Cracker Barrel.

Top 10 full-service restaurants: 

Texas Roadhouse
Cracker Barrel
LongHorn Steakhouse
Olive Garden
Outback Steakhouse
Red Lobster
Red Robin
TGI Fridays